• IS-100.a: Introduction to the Incident Command System
• IS-200.a: Single Resources and Initial Action Incidents
• IS-700: National Incident Management System (NIMS), An Introduction
• IS-800.b: National Response Framework, an Introduction

Additional training for CERT EOC Call Takers:

• IS-230: Principles of Emergency Management 
• IS-242: Effective Communication 
• IS-7: A Citizen's Guide to Disaster Assistance